Can I return/exchange a purchase?

Yes, return and exchange are accepted within 7 days of delivery, provided that the item is in its original condition. The wig must be unworn, unwashed, and have the lace intact to be eligible for return or exchange. There will be a re-stocking fee of 10%. The return shipping label is provided by Wig Coven.Please note that units with customizations are not eligible for return and exchange.

How soon can I receive my hair?

Once shipped, most North American purchases take 3-5 business days to arrive and European purchases take 5-7 business days. Fast shipping options are available. Transit times may vary based on seasonal factors.

• Ready-to-ship wigs: Ships in 3 business days
• Out of Stock Catalogue Wigs: Usually ships in 3-4 weeks, check product page for estimate
• Custom Wigs: Usually ships in 4-5 weeks, check product page for estimate

Will I be paying import tax?

Import taxes depend on your country’s regulations. Please check with your local customs office.

Can I request discrete packaging?

Yes, we offer discrete packaging upon request.

Are Wig Coven wigs 100% human hair?

Yes, all our wigs are made from 100% high-quality human hair. Learn more about our hair.

How can I find out my size?

Refer to our size guide for measurement instructions. Custom fitting service is available.

Do you take custom orders?

Yes, we offer custom creations tailored to your needs. Visit our Custom Order page to learn more.

Can I style my hairpiece with heat styling tools?

Yes, our wigs can be styled with heat tools. All units are pre-styled out of the box.

How often should I wash my wig?

Every 10-15 wears, or when product buildup occurs.

Do I need to use wig-specific hair care products?

Wig-specific products are not required, but we recommend sulphate-free, gentle products. Depending on your wig's colour, you may also need purple shampoo or colour-correcting products.

How do I wash my wig?

Gently wash in lukewarm water with mild shampoo. Avoid rubbing or twisting. See our detailed care guide.

Can I wear my hair up?

Yes, depending on the wig cap design. See our cap comparison for details.

Is my hair colour permanent?

We use permanent dye. Like natural hair, colour may fade over time with washing and sun exposure. Touch-ups are possible.

Can my wig be touched up?

Yes, colour refresh or re-toning is possible. Seek a professional stylist for best results.

Can I repair and revamp my wig?

Yes, we offer wig repair and revamp services.

How long will my Wig Coven wig last?

With proper care, your wig can last 1 year or longer. Pastel shades and high-contrast balayage styles may fade faster. Avoid sleeping or swimming in your wig to maintain its lifespan.