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Shipping policy

Shipping Policy

At Wig Coven, we are committed to providing you with a seamless and reliable shipping experience. Please take a moment to review our shipping policy to understand the details of our shipping procedures.

Order Processing:

  1. Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. Please ensure that your shipping address and contact information are accurate during checkout.

  2. Processing Time: Once shipped, most North American purchases take 3-5 business days to arrive and European purchases take 5-7 business days. Express shipping options are available. Transit times may vary based on seasonal factors.

  • Ready-to-ship wigs:Β Ships in 3 business days
  • Out of Stock Catalogue Wigs:Β Usually ships in 2-3 weeks or 3-4 weeks depending on size availability, estimates are displayed on product page
  • Custom Wigs:Β Usually ships in 4-5 weeks, check product page for estimate

Shipping Methods:

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: This method usually takes 3-5 business days for delivery to North American customers.Β For overseas customers in Europe and Oceania, please allow your package to arrive in 4-7 business days.

  • Express Shipping: For those who need their orders sooner, we offer express shipping options with delivery in 1-3 business days. Additional fees will be applied.

Shipping Rates:

Standard shipping is always free. Express shipping costs are calculated based on your selected shipping method and the destination of the order. You can view the express shipping cost at checkout before finalizing your purchase.Β 

Taxes and Duties:

All taxes and duties, if any are required, will be calculated at checkout.

For customers from the U.S., there are no additional charges beyond what is displayed at checkout.

For international customers outside of Canada and U.S., taxes and duties are included in your price and will be prepaid by us to ensure timely delivery with minimal delay.

Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment on our website or through the carrier's tracking system.

Shipping Delays:

While we strive to ensure timely deliveries, unforeseen circumstances such as weather, carrier delays, or customs inspections may cause shipping delays. We appreciate your patience in such situations and will do our best to keep you informed.

Lost or Damaged Items:

In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Contact Us:

If you have any questions or require further assistance regarding our shipping policy or your specific order, please don't hesitate to contact our customer service team at info@wigcoven.com. We are here to assist you.

Thank you for choosing Wig Coven. We value your trust and are dedicated to delivering your orders with care and efficiency.